Effective Date: 28 February 2025
1. Who We Are
Our website address is: https://printyourbrands.com. We are a boutique printing solutions provider based in Malaysia, powered by event designers and digital marketers. We specialize in helping businesses stand out with creative print and design solutions, integrating high-quality printing services, design services, and digital marketing.
2. Comments
When visitors leave comments on our website, we collect the data provided in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture will be visible to the public in the context of your comment.
3. Media & Uploaded Files
3.1 Image Uploads
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
3.2 Digital File Uploads
Customers may upload digital files (e.g., artwork, design files, printing materials) for printing purposes. These files are collected and stored securely to fulfill your order. We respect the confidentiality and intellectual property rights of all uploaded materials. By uploading files, you confirm that you have the necessary rights and permissions. Customers are solely responsible for ensuring that uploaded content does not infringe copyright, contain illegal material, or violate any applicable laws. We reserve the right to refuse orders that contain offensive, inappropriate, or unlawful content. We do not share uploaded files with third parties except as required to complete your order. Files are retained for your convenience to ease reordering, but there is no guarantee that files will be stored indefinitely as this depends on server capacity and usage.
4. Cookies
4.1 Comment Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
4.2 Login Cookies
If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. Selecting “Remember Me” will keep you logged in for two weeks. Logging out will remove the login cookies.
5. Embedded content from other websites
Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor visited the other website.
These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.
6. Order Processing and Payment Information
6.1 Personal Information
When you submit an enquiry through our website, we collect personal information such as your name, company details, contact information, and project details to provide a quotation and process your request.
6.2 Payment Methods
Payments are only made after an enquiry is confirmed and a quotation is accepted. We do not process direct payments on our website.
6.3 Refunds
Refunds are only applicable in cases where there is a production error or defect that is caused by us. Customers must notify us via WhatsApp within 3 days of receiving the item. Refunds or replacements will be processed at our discretion.
6.4 Enquiry and Order Records
We retain enquiry and quotation details for internal records, operational purposes, and compliance with legal and accounting requirements. These records, including personal information and uploaded files, are kept for a period of seven (7) years as required for financial and tax-related documentation in Malaysia. However, we do not guarantee indefinite storage as this depends on server capacity and usage.
7. Who We Share Your Data With
7.1 Service Providers
If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted service providers to help operate our website and conduct our business, subject to confidentiality agreements.
7.2 Printing & Delivery Partners
We also work with trusted third-party printing partners and delivery providers to complete and deliver your orders. Your name, contact information, and delivery details may be shared with these partners solely for order fulfilment purposes. We currently work with Lalamove for deliveries within the Klang Valley area.
7.3 Analytics and Tracking Tools
We use third-party tracking tools, including Google Analytics and Google Tag Manager, to monitor and analyze visitor behavior on our website. These tools help us improve user experience and optimize our services. These third parties may collect certain data about your browsing activity using cookies and similar technologies. Please refer to Google’s privacy policy for more information: https://policies.google.com/privacy.
7.4 Third-Party Plugin
Our website may integrate with third-party WordPress and WooCommerce plugins to enhance functionality (e.g., payment gateways, shipping providers, SEO tools). These plugins may collect or process personal data as necessary to fulfill their services. We ensure that these plugins are from trusted providers.
8. Email Communications
8.1 Follow Up Emails
We send follow up emails to communicate enquiry confirmations, quotation updates, and other important information related to your requests. These emails are necessary for managing your enquiries, and you cannot opt out of receiving them.
8.2 Promotional Emails
With your consent, we may send promotional emails about new products, special offers, and other updates. You can unsubscribe from these promotional communications at any time by clicking the unsubscribe link provided in the email.
9. How Long We Retain Your Data
9.1 Comments
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically.
9.2 User Accounts
For users who register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except the username). Website administrators can also view and edit this information.
9.3 Uploaded Files
Uploaded files for printing orders will be retained as long as server capacity allows to ease future reordering, but we cannot guarantee indefinite storage.
10. Your Rights Over Your Data
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you. This does not include data we are required to keep for administrative, legal, or security purposes.
11. Data Security
We implement reasonable security measures to protect your digital files, personal data, and transaction details from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
12. Compliance with Malaysian Data Protection Laws
We comply with the Malaysian Personal Data Protection Act (PDPA) 2010. By using our website, you agree to the collection and use of your personal information as described in this policy. If you have concerns or wish to exercise your rights under PDPA, please contact us.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Print Your Brands Solution
Email: printyourbrands@gmail.com
Website: https://printyourbrands.com